WHAT TO EXPECT

What to know

During your visit, we will need some brief information from you to help process any necessary paperwork and provide you with the best treatment. Here is what we will need from you or may ask you to provide during your visit:

• Photo identification - Patients and adults who accompany patients under age 18 will need to have a photo identification, such as a driver’s license, passport, military ID, employment badge, or student identification card.
• Proof of insurance - If you’re paying with insurance for a non-work-related injury or illness, we will need to see your proof of insurance in order to bill your provider.
• Your medical history information and any allergies.
• Any current prescriptions and over-the-counter medications you’re currently taking.

Checking In

When you check in, you will be greeted by our welcoming staff who will help you register. They will:

1. Give you the required forms that you can fill out at the clinic (you can also download and fill them out before your visit):
• Registration
• Medication list
• Authorization to treat
2. Ask you to present your ID card and insurance card and pay your deductible, co-pays, and/or co-insurance if you’re insured
3. Collect a visit fee if you are not insured
4. Assist you in paying any previous balance.
5. NOTE: If you have printed and filled out the above forms, be sure to bring with you when you check in. 

Commonly Asked Questions

Question: Can I make an appointment?

Answer:    We are a walk in clinic. Our goal is to have you in and out in less than one hour.

Question: Can I use you as my primary care provider?

Answer:    Urgent care is designed to see and treat you for an illness or injury on the day you come in. If you need continued care for chronic health issues, or routine family practice needs we like to refer you to a primary care provider. 

Question: Can I refill my medications with you?

Answer:    Medication refills given at discretion of Provider on duty. Visitation is not a guarantee that refills will be approved. Typically a 30 day supply of non-controlled medications will be provided as a bridge until your next family practice appointment.

Question: Do I need a referral from Tricare to be seen at Urgent Care?

Answer:    If you are active duty you need a referral to be seen off base. This is allowed twice in one calendar year. If you are a dependent of an active duty member, retired military member or a dependent of a retired military member you can be seen off base as often as you need to without a referral.

Question: What is the best time to be seen?

Answer:    The fastest time to be seen at any of our Urgent Care Facilities is between the hours of 11am-3pm, but since we are walk-in, wait times will vary.